Plain language

Refund policy

What follows is the legal version. We tried to keep it readable. If anything is unclear, write to us.

Last updated April 2026

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1. Return Window

You may request a return within 30 days of the delivery date shown on your tracking. Requests opened after day 30 cannot be accepted.

2. Return Eligibility

To be eligible for a return, items must be:

  • Unworn, unwashed, and free of marks, odors, pet hair, or damage
  • In their original condition with all tags attached
  • Returned in protective packaging that prevents transit damage

The following items are final sale and non-returnable for hygiene, safety, or legal reasons:

  • Underwear, briefs, thongs, and items where the hygiene seal has been removed
  • Sports bras and bralettes once the hygiene seal or liner has been removed
  • Swimwear once the hygiene liner has been removed
  • Items marked "Final Sale" on the product page
  • Gift cards
  • Items damaged by misuse, improper care, or normal wear

We reserve the right to refuse a return that does not meet these conditions. If a returned item is rejected, we will notify you by email and, at your request and your cost, return it to you.

3. How to Start a Return

  1. Email support@shop8am.com from the address used to place the order, with your order number and a short description (and photo, if relevant) of the issue.
  2. We will reply within 2 business days with a Return Merchandise Authorization (RMA) number and the correct return address.
  3. Ship the item back within 14 days of receiving the RMA. Returns received without an RMA, or after the 14-day window, may be refused or delayed.

Please do not send items back to the address on the original parcel — that warehouse cannot process returns and the parcel will be discarded.

4. Return Shipping Costs

Reason for return Who pays return shipping
You changed your mind, ordered the wrong size, or no longer want the item You — return shipping is at your cost
The item arrived damaged, defective, or different from what you ordered We — we provide a prepaid label or reimburse documented shipping cost
Order was lost in transit We — see Section 7

We recommend a tracked, insured service for any return. We are not responsible for returns lost or damaged in transit to us.

5. Refunds

Once your return is received and inspected (typically within 3–5 business days of arrival at our warehouse), we will email you to confirm whether the refund has been approved.

  • Approved refunds are issued to the original payment method used at checkout.
  • Refunds appear on your statement within 5–10 business days after approval, depending on your bank or card issuer.
  • Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or wrong item).
  • Discounts and promotional credits applied at checkout are forfeited on returned items and are not refunded as cash.

If more than 10 business days have passed since we approved your refund and you have not received it, please first check with your bank, then contact us at support@shop8am.com.

6. Exchanges

We do not process direct exchanges. If you need a different size or color:

  1. Return the original item following the steps above.
  2. Place a new order for the replacement at any time — you do not need to wait for the refund to clear.

This keeps your replacement in stock and shipping immediately.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@shop8am.com with:

  • Your order number
  • Clear photos of the item and the shipping packaging
  • A short description of the issue

We will, at our discretion and at no cost to you:

  • Send a free replacement, or
  • Issue a full refund, including original shipping

You will not be asked to return a defective item unless we specifically request it, in which case we will provide a prepaid return label.

8. Lost or Undelivered Orders

If tracking shows your order as delivered but you have not received it:

  1. Check with neighbors, household members, and your building's mail room.
  2. Wait 48 hours — carriers occasionally mark parcels delivered before the final drop-off.
  3. If still missing, contact us within 7 days of the "delivered" scan.

If tracking shows no movement:

  • United States orders: contact us if there are no carrier scans for 10 consecutive days.
  • International orders (EU / UK): contact us if there are no carrier scans for 21 consecutive days.

We will open a carrier investigation and, if the parcel is confirmed lost, reship the order from available stock or issue a full refund.

9. Order Cancellations

You may cancel an order before it is handed to the carrier. Email support@shop8am.com within 1 hour of placing the order. Once the order is in transit it cannot be cancelled — please follow the return process above after delivery.

10. Address Errors

It is the customer's responsibility to enter a correct, complete shipping address. If a parcel is returned to us as undeliverable due to an incorrect address:

  • We will offer one re-shipment at the customer's cost, or
  • A refund of the order value (excluding original and return shipping costs).

11. International Returns (EU / UK)

EU and UK customers benefit from the same 30-day return window. Import VAT and duties paid at checkout (Delivered Duty Paid) are refunded together with the item price for eligible returns. Customers are responsible for return shipping unless the return is due to our error.

EU consumers also retain their statutory 14-day right of withdrawal under Directive 2011/83/EU, which runs concurrently with this policy. Where the two differ, the more favorable terms apply to you.

12. Chargebacks and Disputes

We always prefer to resolve issues directly. If you have a problem with your order, please contact us before opening a chargeback or payment dispute — we will work with you to find a fair outcome. Chargebacks filed without prior contact may delay refunds while we respond to the bank's investigation.

13. Changes to This Policy

We may update this policy from time to time. The version in effect on the date you placed your order is the version that applies to that order. The current version is always available at shop8am.com/policies/refund-policy.

14. Contact

For all return, refund, and order-related questions:

Email: support@shop8am.com

Response time: within 2 business days, Monday–Friday

Business hours: 09:00–17:00 UTC

This policy is provided in English and governs all orders placed on this store. Where required by local law, additional consumer rights may apply and are not waived by